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Jun 20, 2022
In Welcome to the Tech Forum
Editor's introduction: When we mention Haidilao, the first thing we think category email list of is not how good its hot pot tastes, but its service quality. Haidilao has made customers feel the "exceeding expectations" service, which has also brought huge passenger flow and revenue to Haidilao. How to make the "exceeding expectations" experience land in customer service? The author of this article analyzes and discusses this from four aspects, let's take a look~ What does your category email list product or service mean to customers? Is it highly valuable and irreplaceable. I guess most of my friends can't pat their chests and say category email list that customers will definitely choose us. Why is this happening? Because value is relative, no matter how high the value we provide, how difficult it is to replace, how deep the moat is, in fact, it is replaceable in the eyes of customers, it is nothing more than how much the company pays in the process of replacement only the price. But for us, as long as the customer abandons us, all our advantages, value category email list and revenue become a dead letter. So even though we may have advanced technological category email list advantages and products that customers may need, we must remember that customers do not necessarily have reasons to use them. And through high-quality customer service, improve customer loyalty, you can avoid this situation as much as possible. In fact, even if domestic ToB companies are still developing and expanding, it has basically become a consensus to provide customers with certain category email list services. But what is so-called good customer service? I have received some inspiration from the book "Exceeding.
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